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Welcome to our family run Bed & Breakfast situated in the beautiful town of Thaxted in North Essex

 

COVID-19 / CORONAVIRUS

What are we doing to protect our guests?

Dear customer,

As you will be aware, B&Bs, guesthouses, hotels, pubs, restaurants, gift shops and self-catering cottages have been shut for some time.
When we are given the advice to reopen, we will only be letting our rooms on a minimum two - night basis.  This will help us manage checking in and out times and necessary cleaning requirements.  We will still be offering Steepleview’s English breakfast, which will be served in our dining room

Why not call us direct to make your booking?

Whether booking directly or through a booking company, we will talk you through:

  • what we are asking our guests to follow to ensure that we all keep safe, and
  • how you can best enjoy your stay under these circumstances

Please note that group bookings for both our rooms will mean that you and your party will be the sole guests staying.

For guests who have stayed with us already, you'll know that our approach to cleanliness is extremely thorough – which you will see reflected in our guests’ reviews.  The wellbeing of our guests will always remain our top priority.

We will be following all the available guidance, from national and international health authorities such as Public Health England and the World Health Organisation - as well as various industry bodies such as our local Tourism Authority and the B&B Association.  In addition, we will be putting the following in place.

  1. Confirming the time, you’ll be checking-in, in order to ensure we have definite times agreed and to ensure this doesn’t clash with other guests arriving.  If you are running late, we ask you to call asap.
  2. We ask everyone to maintain the required guidance on distance, (2m, or 1m with risk mitigation where 2m is not viable)
  3. We will be able to chat with you in our dining room and we will complete the required registration form for you.
  4. Our rooms will be deep cleaned and disinfected after each stay.  And for the short term, we have removed all soft furnishings. Hand sanitiser will be available in each room during your stay.
  5. All public areas will continue to be cleaned to the highest standard.
  6. We will still be able to chat safely with you, to help you with your plans.
  7. We will be offering a full English breakfast which will be served in our dining room. Allocated breakfast times will be discussed with you to allow for safe dining between customers.
  8. Where possible, we will take payment online - to reduce handling of the card machine - and will have your receipt ready for you on arrival.
  9. Normally we would refresh your room each day.  In the short-term, we will be asking our guests to do a couple of things before you leave for your day.  Weather permitting, please can you open your windows to refresh the room whilst you’re out and leave any dirty cups, glasses and bottled water for refilling outside your door, along with your bins from your room and your bathroom.  Fresh cups, glasses, freshly filled water bottles and emptied bins, will be left outside the room for you.  For guests staying three days or more, we will agree with you when you're happy for us to change your bed linen and towels.
  10. When you leave, we will be asking you to put bedlinen and towels on the bed and leave it in your room, leave your windows open and leave your key in the bedroom door.
  11. If you are waiting for your result of your COVID-19 test we would ask that you cancel your stay, wait at home and reschedule your visit for another time.
  12. Finally, we have set up an action plan in case we are required to report any Covid-19 cases to Public Health England and Uttlesford Council and contribute to any contact-tracing requests.  


We hope this guidance will give you peace of mind and will reassure you that we're doing everything we can at Steepleview to ensure you can relax and enjoy your stay.  

This is a new experience for everyone so we are all finding our way. We look forward to welcoming returning and new customers over the coming months.

 

SteepleView Book now

Please call: 01371 831263 | 07949 589325